Senior Client Manager

Our client, an international design agency located in the centre of Amsterdam, is looking for a pro-active manager who ensures maximum client satisfaction and highest levels of support for the project team.

A job description is not a box that your are put into. It is a definition of your core responsibilities. In this company, you are both encouraged and expected to contribute to many wider issues.

Your tasks

You ensure the clients benefit from effective, pro-active project management at all stages of a project, resulting in
the highest levels of client satisfaction and ultimately the growth of the business.

To build and maintain strong relationships with clients and develop good understanding of clients’ issues and requirements
To maintain the relationship with the client beyond the life of the project to ensure the company remains top of mind
To anticipate the client’s needs and plan ahead to ensure they are met
To use your experience to confidently and pro-actively propose the best project process
To work with the design teams and briefing relevant departments and managers on progress
Responsibility for the financial management of your projects
The Client Manager reports to the Client Director and Managing Director

And you are?

You have a sound knowledge of established systems and working practices to ISO standards, work within them and contribute to the continued improvement of best practice.

You are pro-active in seeking new opportunities and solutions
You bring intelligence and imagination to complex brand problems
You possess good judgement and analytical skills across a broad range of problems/projects
You are open to new ideas and able to work in genuine partnership with colleagues and clients
You have a dedicated and committed attitude
You are committed, willing to go the extra mile, flexible, resourceful and open minded

If you are interested in this position, please respond using your profile!