Senior Client Manager
Our client, an international design agency located in the centre of Amsterdam, is looking for a pro-active manager who ensures maximum client satisfaction and highest levels of support for the project team.
A job description is not a box that your are put into. It is a definition of your core responsibilities. In this company, you are both encouraged and expected to contribute to many wider issues.
Your tasks
You ensure the clients benefit from effective, pro-active project management at all stages of a project, resulting in
the highest levels of client satisfaction and ultimately the growth of the business.
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To build and maintain strong relationships with clients and develop good understanding of clients’ issues and requirements
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To maintain the relationship with the client beyond the life of the project to ensure the company remains top of mind
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To anticipate the client’s needs and plan ahead to ensure they are met
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To use your experience to confidently and pro-actively propose the best project process
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To work with the design teams and briefing relevant departments and managers on progress
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Responsibility for the financial management of your projects
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The Client Manager reports to the Client Director and Managing Director
And you are?
You have a sound knowledge of established systems and working practices to ISO standards, work within them and contribute to the continued improvement of best practice.
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You are pro-active in seeking new opportunities and solutions
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You bring intelligence and imagination to complex brand problems
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You possess good judgement and analytical skills across a broad range of problems/projects
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You are open to new ideas and able to work in genuine partnership with colleagues and clients
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You have a dedicated and committed attitude
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You are committed, willing to go the extra mile, flexible, resourceful and open minded
If you are interested in this position, please respond using your profile!